Terms & Conditions

Welcome to the Oak Artisans website. By accessing or using this website, you agree to be bound by the following terms and conditions. If you do not agree to these terms, please refrain from using our website.

1. Introduction

1.1. These Terms and Conditions govern your use of our website and any products or services provided through it.
1.2. Oak Artisans reserves the right to modify or update these terms at any time without prior notice. Changes will take effect immediately upon posting.

2. Website Use

2.1. You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use of the website by any third party.
2.2. Unauthorized use of this website may result in claims for damages and/or be a criminal offense.

3. Products and Services

3.1. All products listed on our website are subject to availability and may be withdrawn at any time without notice.
3.2. We endeavor to ensure that product descriptions, images, and prices are accurate, but we cannot guarantee their complete accuracy.
3.3. Any custom furniture or flooring orders will be subject to separate agreements, including lead times and bespoke terms.

4. Pricing and Payment

4.1. All prices displayed on the website are in GBP (£) and include VAT unless stated otherwise.
4.2. Payment must be made in full before dispatch or delivery of goods.
4.3. Oak Artisans reserves the right to change prices at any time without prior notice.

5. Delivery and Returns

5.1. Delivery times are estimates and subject to change due to unforeseen circumstances.
5.2. If you are not satisfied with your purchase, you may return it in accordance with our Returns Policy. Custom-made products are non-refundable unless faulty.
5.3. Any damage or discrepancies must be reported within 48 hours of receipt.